Incident Update – Mumbai Infrastructure

Following our initial investigation, the service disruption was caused by a configuration error affecting LDP sessions within our transport network.

The issue has now been resolved, and services should be operating normally.

We apologize for the inconvenience caused and appreciate your patience and understanding.

We are currently investigating a significant connectivity issue affecting parts of the Extreme IX infrastructure in Mumbai.

Our monitoring indicates connectivity disruptions between multiple Data Centers, resulting in packet loss for some members and intermittent or complete loss of reachability to Extreme IX Route Server 1. The issue is also impacting traffic connectivity across the affected infrastructure.

Our Network Operations and Engineering teams are actively investigating the incident and working to identify the underlying cause. At this stage, the root cause has not yet been confirmed.

We are closely monitoring the affected infrastructure and will provide further updates as the investigation progresses.