Fiber Cuts affecting Customers connected to Mumbai from Bangalore through VPort Service

Minor incident Bangalore Bangalore Peering Bangalore Network
2023-10-06 20:27 IST · 3 hours, 4 minutes

Updates

Resolved

Bangalore-Mumbai NLD link is UP and traffic is Recovered.

October 6, 2023 · 23:31 IST
Investigating

Dear Customers,
We are pleased to inform you that the link is now up and traffic is recovering.

October 6, 2023 · 23:12 IST
Update

The ETR for resolving this issue is 3 hours and a half

October 6, 2023 · 22:30 IST
Issue

We have noted a significant decrease in network activity within the Extreme IX infrastructure, primarily attributed to the occurrence of multiple fiber cuts in both our primary and backup links.
This unfortunate event has resulted in affecting customers connected to Mumbai from Bangalore through vPort Service.
We sincerely apologise for any inconvenience caused by this disruption, and our vendor is actively working to resolve the fiber cuts and restore normal operations as swiftly as possible.
ETR is still pending.

October 6, 2023 · 20:27 IST

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